Talk · Live
Every chat answered, from one inbox.
WhatsApp, Instagram, email and website chat in one place, for your whole team, on web and mobile. Joe answers on its own when it's sure, within your rules, and hands the chat to your team with a summary when it isn't.
Inbox · todaySample brand
- WA
MariamIs the 300 g in stock?
Joe answered - IG
OmarCan I change the address on my order?
handed to Sara - @
LinaInvoice for order #2481, please
handed to Sara - WEB
GuestHow long is delivery to my area?
Joe answered
The life of a conversation
From the first message to the question you couldn't answer yet
- Arrives
One inbox
Every channel lands in the same place, assigned automatically, with a first-reply timer running.
- Checks
Live facts first
Joe checks the price, sizes, stock, delivery days for the customer's area, and the product from the ad they clicked.
- Answers
When it's sure
Joe answers in the customer's language. Every reply is checked against your catalogue and rules before it's sent.
- Hands over
When it isn't
Your team gets the chat with a two-line summary, plus order cards and cash-on-delivery confirmation in the thread.
- Every week
What to learn
A conversation-quality report, and the list of questions nobody could answer yet.
The inbox itself
One conversation, with the customer's whole story beside it
- Each chat sits next to the customer's orders, their stage and their history, so nobody has to ask "what's your order number?"
- Send an order or product card into the chat, and see the customer's cash-on-delivery confirmation in the thread
- Reply-time targets per channel
Omar · Instagram · assigned to SaraSample brand
- Can I change the address on my order? I moved last week.21:14
- Joe handed this over: Omar wants to change the delivery address on his order. The new address is in his next message.
- 12 Garden Street, building 4, flat 921:15
- Done, Omar. Order #2481 will go to the new address tomorrow.Sara · 21:19 · reply target 15 min · met
Customer
- Stage
- Repeat
- Orders
- 4 · $212
- Since
- Mar 2026
Open order
- #2481
- packing
- Payment
- cash on delivery · confirmed
Answered or handed over
Joe takes the questions it can answer, and your team takes the rest
Questions about stock, price and delivery have answers in your store, so Joe answers them. Changes to an order, complaints and anything Joe isn't sure about go to a person, with a summary so nobody asks the customer to repeat themselves.
Yesterday · 58 chatsSample brand
- 41Answered by Joe
- stock, price, delivery days
- 17Handed to your team
- longest wait 6 minutes
Joe · handover to Sara
Omar wants to change the delivery address on his order. The new address is in his last message.
Within your rules
Every reply is checked before it's sent
- Prices must match your catalogue, and forbidden claims are blocked
- No personal data leaks, and the reply goes out in the customer's language
- One switch per brand turns Joe's replies off, and your team keeps the inbox. Today every brand starts at approve-everything, and you widen it when you're ready.
Reply check · before sendingSample brand
| Price matches the catalogue | $34 · passed |
|---|---|
| No forbidden claims | passed |
| No personal data | passed |
| Customer's language | English · passed |
| Joe is sure | send |
For your team
Built for the people who answer all day
- Web and mobileThe same inbox on web and in the mobile app, with live updates and push alerts
- Fair loadAutomatic round-robin assignment, and reassignment in one tap
- Reply targetsA first-reply clock per channel
- Tidy queueAuto-resolve once Joe has answered
- WhatsAppApproved templates for messages outside the 24-hour window
- Website chatRecognises signed-in customers, and continues by email after they leave
Questions
What people ask about Talk
Does Joe answer customers on its own?
Yes, when it's sure and within your rules. Every reply is checked first. When Joe isn't sure, it hands the chat to your team with a summary. You can switch Joe's replies off for your brand at any time.
Which channels are included?
WhatsApp, Instagram messages, email and your website chat, in one inbox on web and mobile.
Does Joe answer in Arabic?
Joe replies in the customer's language, Arabic or English, and the check confirms it before the reply is sent.
What about messages after the 24-hour WhatsApp window?
Your team sends one of your approved WhatsApp templates, right from the inbox.
Connect your first channel this week.
7 days on the plan you pick. No card.