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Grow · Live

Bring customers back, without writing every message.

Every customer has a stage that moves on its own. Ready-made journeys meet them there: welcome, win-back, VIP, post-purchase, cart recovery and back in stock, in English and Arabic, on the channel you choose, with consent checked on every send.

Customers by stage · todaySample brand

StageCustomersJourney
New412Welcome · on
Repeat1,180Post-purchase · on
VIP96VIP · on
Lapsing233Win-back · on
Dormant640Win-back · on

Stages move on their own as customers order, go quiet or come back.

The life of a customer

A journey for every stage, ready on day one

  1. First order

    Welcome

    A welcome journey with a one-time code, sent in the customer's language.

  2. After delivery

    Post-purchase

    A thank-you, how to use the product, and a review request.

  3. Left something

    Cart recovery

    A reminder about the cart they left, and a back-in-stock message when what they wanted returns.

  4. Going quiet

    Win-back

    When a customer starts to slip away, a win-back journey brings them back with a reason to return.

  5. Best customers

    VIP

    Your best customers are recognised automatically and treated like it.

Built in, not bolted on

Loyalty, reviews and affiliates, all on the same customer

Loyalty · Live

Points, tiers and rewards that bring customers back

Every order earns points your customers spend at checkout. Tiers give your best customers more, and referrals turn them into your sales team.

  • Points on every order, and campaigns that multiply them when you choose
  • Tiers, each with its own points multiplier, entry gift and perks
  • A rewards catalogue: discounts, gifts, store credit, free delivery and cashback
  • Customers spend points at checkout and see them in their account
  • Refer a friend, and both of you are rewarded
See Loyalty →

Mariam S. · Gold memberSample brand

1,240 pointsworth $12.40 at checkout

Gold260 points to Platinum

  • Free delivery500 points
  • $10 off your next order1,000 points
  • Gift: a shaker bottle1,500 points
  • Invited 3 friends · 2 ordered+400 points

Reviews · Live

Reviews that come in on their own, and replies that don't wait

After delivery, every customer is asked for a review on the channel you choose. You decide what appears on your product pages, and Joe drafts the reply.

  • A review request after delivery, after the wait you set
  • Customers rate on your store, by replying to the email, or with WhatsApp stars
  • You approve each review before it shows on the product page, with its stars
  • Joe drafts a reply to every new review, and you send it
See Reviews →

New review · Daily Greens 300 g4.7 ★ · 312 reviews

★★★★★
Mixes well and tastes clean. I'm already on my second tub.

Mariam S. · verified order · by WhatsApp

Approve for the product pageHide

Joe · reply draftDraft

Thank you, Mariam. We're glad it's part of your mornings, and happy to see you back for a second tub.

SendEdit

Affiliates · Set up with you

Partners who sell for you, and are paid only when they do

Coaches, creators and other stores apply to promote you. Each gets tracked links and a portal, and earns commission only on the sales they bring.

  • Partners apply on your store, and you approve each one
  • Tracked links, and a partner portal with clicks, sales and commission
  • Sales are credited to the partner, and a return reverses the commission
  • Partners see their earnings in their account on your store
See Affiliates →

Partners · this month1 application waiting

PartnerClicksOrdersCommission
Nour · coach1,42038$214
FitBox · store86021$118
Layla · creator2,31017$96

Every message, on your channel

You choose the channel for every message

Some brands lead with WhatsApp, others with email. Each message in a journey picks its own channel. Every send checks consent for that channel, respects quiet hours and goes through your branded short links, so you can see which messages brought customers back.

Win-back · lapsing customersSample brand

  1. Customer starts to slip away

    Their stage moves to lapsing on its own

  2. Message with a one-time code
    • Email
    • WhatsApp

    approved template · WhatsApp consent checked

  3. No click after 2 days

    the journey waits, then checks

  4. A reminder with the same code
    • Email
    • WhatsApp

    email consent checked · one-click unsubscribe

Move to the next channel automatically when there's no replySet up with you

Ask Joe for a journey

Joe drafts the journey, and you publish it

  • Ask Joe to draft a journey, or to change a step in one you already have
  • The draft shows who it goes to, what it sends and why
  • Nothing goes to customers until you approve it

Joe · journey draftDraft

Back-in-stock journey for Daily Greens 300 g: an email when it's restocked, with one reminder after 2 days if there's no click.

64 customers asked to be told when it's back, and 41 of them have bought it before.

source: back-in-stock requests · customer records

Approve and publishEditNot now

Questions

What people ask about Grow

Do I have to build the journeys myself?

No. Welcome, win-back, VIP, post-purchase, cart recovery and back-in-stock journeys come ready. Switch them on, change any step on the canvas, or ask Joe to draft one for you.

Can I lead with WhatsApp instead of email?

Yes. Each message in a journey picks its own channel: email or WhatsApp. Moving on to the next channel automatically when there's no reply is something we set up with you.

How do you handle consent?

Every marketing send checks consent for its channel first. Every email has a one-click unsubscribe, and quiet hours stop messages from arriving at night.

Are the emails in Arabic too?

Yes. Branded emails go out in English and Arabic, laid out right to left for Arabic.

Can I see what a journey earned?

Every send goes through your branded short links, so orders are attributed to the journey that brought the customer back.

Switch on your first journey this week.

7 days on the plan you pick. No card.